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Treatment Coordinator (TC)

Grand Mission Dentistry | Richmond, TX

Are you bubbly, confident, and energized by helping people say “YES” to their health?
Do you thrive in a fast-paced, high-performance environment where results matter?

Grand Mission Dentistry is seeking a highly experienced Dental Treatment Coordinator who can step into the role with confidence and immediately contribute to case acceptance and patient experience.

About Grand Mission Dentistry:

We are a patient-centered, growth-focused practice known for advanced dentistry, high clinical standards, and a warm, welcoming experience.

We believe treatment coordination is not about “selling dentistry,” but about educating, guiding, and advocating for patients — while driving real results.

Position Overview:

The Treatment Coordinator is responsible for guiding patients from diagnosis to commitment by:

Building trust and rapport
Clearly explaining recommended treatment
Presenting financial options confidently
Supporting patients through decisions without pressure

This is a front-facing, detail-driven, performance-based role.

Experience Requirement (Please Read Before Applying)

We are specifically seeking a seasoned Treatment Coordinator who:

Can hit the ground running with minimal training
Already understands dental procedures, case presentation, and insurance basics
Does not require hands-on, step-by-step training from our team

We will train on our systems and workflows, but not on foundational TC skills.

Only apply if you have true, hands-on dental treatment coordination experience.

Who We’re Looking For:

You will be a strong fit if you are:

Naturally warm, engaging, and relationship-driven
Confident discussing treatment and finances
Organized, proactive, and detail-oriented
Comfortable working with goals, metrics, and accountability
Calm under pressure and solution-focused
Open to coaching and continuous improvement

Core Responsibilities:

Patient Communication & Case Acceptance:

Build genuine rapport before discussing treatment
Clearly explain treatment in patient-friendly language
Present value and long-term benefits — not just cost
Handle objections with empathy and confidence
Maintain consistent follow-up on unscheduled treatment
Avoid passive language (no “call us when you’re ready”)

Financial Coordination:

Accurately review insurance (PPOs, deductibles, limitations)
Present estimates clearly and confidently
Offer and explain payment options
Collect payments and deposits at time of scheduling
Follow financial policies consistently

Organization & Systems:

Maintain accurate notes and treatment plans in Open Dental
Track case acceptance and unscheduled treatment
Coordinate with clinical team for scheduling
Follow internal SOPs and workflows
Communicate effectively with team members

Performance Expectations:

Success in this role is measured by:

Case acceptance rates
Follow-up completion
Accuracy of financial presentations
Professional communication
Team collaboration
Adherence to systems and protocols

Preferred Experience:

Proven dental treatment coordination experience (required)
Strong understanding of dental procedures and terminology
Experience with implants, cosmetic, periodontal, and comprehensive care
Familiarity with Open Dental (preferred)

What We Offer:

Structured onboarding to our systems (not entry-level training)
Clear expectations and growth pathways
A high-energy, results-driven team environment
Competitive pay based on experience
Opportunity to grow with a thriving practice

How to Apply:

Please submit your resume to jill@grandmissiondentistry.com along with a brief note explaining:

Why you are confident stepping into this role with minimal training and how your experience has prepared you to drive case acceptance.

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