Treatment Coordinator (TC)
Grand Mission Dentistry | Richmond, TX
Are you bubbly, confident, and energized by helping people say “YES” to their health?
Do you thrive in a fast-paced, high-performance environment where results matter?
Grand Mission Dentistry is seeking a highly experienced Dental Treatment Coordinator who can step into the role with confidence and immediately contribute to case acceptance and patient experience.
About Grand Mission Dentistry:
We are a patient-centered, growth-focused practice known for advanced dentistry, high clinical standards, and a warm, welcoming experience.
We believe treatment coordination is not about “selling dentistry,” but about educating, guiding, and advocating for patients — while driving real results.
Position Overview:
The Treatment Coordinator is responsible for guiding patients from diagnosis to commitment by:
- Building trust and rapport
- Clearly explaining recommended treatment
- Presenting financial options confidently
- Supporting patients through decisions without pressure
This is a front-facing, detail-driven, performance-based role.
Experience Requirement (Please Read Before Applying)
We are specifically seeking a seasoned Treatment Coordinator who:
- Can hit the ground running with minimal training
- Already understands dental procedures, case presentation, and insurance basics
- Does not require hands-on, step-by-step training from our team
We will train on our systems and workflows, but not on foundational TC skills.
Only apply if you have true, hands-on dental treatment coordination experience.
Who We’re Looking For:
You will be a strong fit if you are:
- Naturally warm, engaging, and relationship-driven
- Confident discussing treatment and finances
- Organized, proactive, and detail-oriented
- Comfortable working with goals, metrics, and accountability
- Calm under pressure and solution-focused
- Open to coaching and continuous improvement
Core Responsibilities:
Patient Communication & Case Acceptance:
- Build genuine rapport before discussing treatment
- Clearly explain treatment in patient-friendly language
- Present value and long-term benefits — not just cost
- Handle objections with empathy and confidence
- Maintain consistent follow-up on unscheduled treatment
- Avoid passive language (no “call us when you’re ready”)
Financial Coordination:
- Accurately review insurance (PPOs, deductibles, limitations)
- Present estimates clearly and confidently
- Offer and explain payment options
- Collect payments and deposits at time of scheduling
- Follow financial policies consistently
Organization & Systems:
- Maintain accurate notes and treatment plans in Open Dental
- Track case acceptance and unscheduled treatment
- Coordinate with clinical team for scheduling
- Follow internal SOPs and workflows
- Communicate effectively with team members
Performance Expectations:
Success in this role is measured by:
- Case acceptance rates
- Follow-up completion
- Accuracy of financial presentations
- Professional communication
- Team collaboration
- Adherence to systems and protocols
Preferred Experience:
- Proven dental treatment coordination experience (required)
- Strong understanding of dental procedures and terminology
- Experience with implants, cosmetic, periodontal, and comprehensive care
- Familiarity with Open Dental (preferred)
What We Offer:
- Structured onboarding to our systems (not entry-level training)
- Clear expectations and growth pathways
- A high-energy, results-driven team environment
- Competitive pay based on experience
- Opportunity to grow with a thriving practice
How to Apply:
Please submit your resume to jill@grandmissiondentistry.com along with a brief note explaining:
Why you are confident stepping into this role with minimal training and how your experience has prepared you to drive case acceptance.